Shipping and Returns Embrace a Smooth Journey with Skin and Bone Apothecary
At Skin and Bone Apothecary, we strive to provide you with a seamless and delightful shopping experience. We want you to receive your products in a timely manner and feel confident in your purchase. Below you will find our Shipping and Returns policies, designed to ensure your satisfaction every step of the way.
We know you're excited to receive your order, and we make every effort to process and ship it as quickly as possible. Please allow 1-3 business days for order processing before shipment. During busy periods, such as holidays or sales events, processing times may be slightly longer, but we will always keep you informed.
Shipping Methods and Rates:
We offer reliable shipping options to ensure your package arrives safely at your doorstep. Shipping rates and methods will be calculated at checkout based on your location and the weight of your order. We currently ship within the United States.
Tracking Your Order:
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your package on our website or the carrier's website. Feel free to reach out to our customer support team if you have any questions or concerns regarding your shipment.
At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause and hope to expand our international shipping options in the future.
Returns and Exchanges:
Customer Satisfaction Guarantee:
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please reach out to us within 14 days of receiving your order, and we will gladly assist you.
Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that for sanitary reasons, we are unable to accept returns or exchanges for opened or used items, such as bath salts, oils, or candles, unless they are defective or damaged upon arrival.
To initiate a return or exchange, please contact our customer support team with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions and a return shipping address. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.
Refunds and Store Credit:
Once your return is received and inspected, we will process your refund or issue a store credit, depending on your preference. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please reach out to us within 48 hours of receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
If you have any questions or concerns regarding shipping, returns, or any other inquiries, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your experience with Skin and Bone Apothecary is nothing short of exceptional.
Thank you for choosing Skin and Bone Apothecary. We appreciate your trust in our products, and we're committed to providing you with exceptional service every step of the way.